Royal Heritage Traditional Gele

STANDARD DELIVERY NOTICE

Our standard delivery typically takes 2-5 days to process your order. Once fulfilled, your package will be dispatched from our warehouses via your selected delivery method. For UK addresses opting for the standard £5.95 delivery, parcels are sent via Royal Mail first class. Delivery usually occurs within a week of order placement, though it's not guaranteed. In case of absence, Royal Mail may leave a 'While You Were Out' card for collection at your local sorting office 

Next Day Delivery: Dispatched within 1-2 working days -£11

DELIVERY OUTSIDE OF UK - EUROPEAN COUNTRIES

To our wonderful customers in Europe, we dispatch your parcels using Royal Mail International Signed For. This service requires a signature upon delivery and costs £11.95. Royal Mail estimates delivery within three to fourteen working days from the dispatch date. Please note that this service does not offer tracking outside the UK.

For high-value orders, UPS courier may be necessary. Our dedicated Customer Services team will contact you to upgrade your shipping method and provide a tracking number.

Orders shipped outside the UK may be subject to taxes and import duties upon delivery, for which you are responsible.

We strongly advise checking your local  customs duty registration  before finalising your  order.

Kindly note that our website transacts in UK Sterling. For currency conversion, we recommend the excellent service provided by Xe.com.

US Delivery 

Dear Valued Customer,

We're thrilled to serve our fabulous customers from America and the rest of the world! Your package will be delivered via Royal Mail International Signed For, ensuring a secure journey to your doorstep. Please note that this service requires a signature upon delivery and typically takes between five and fourteen working days. While it's not trackable outside the UK, rest assured that your purchase is in good hands.

Eager to receive your glorious purchase sooner? DHL Express Delivery  is within 2-3 working days with tracking - £29.99

For items valued over £400, we automatically upgrade to UPS tracked shipping, starting from £19.99. We'll reach out to you directly to arrange this upgrade and provide your tracking number.

Before your package arrives, please ensure to check for any customs charges applicable to your country. It's essential to settle any incurred costs promptly.

Please note that our website operates in UK Sterling. For currency conversion, we recommend using Xe.com for accurate rates.

Thank you for choosing Readygele for your shopping needs. We can't wait for you to experience the joy of your new purchase!

Urgent delivery 

Dear Valued Customer,

While we don't currently offer an Urgent Delivery option on our website, we understand that sometimes you need your items in a hurry. If you find yourself in desperate need of a product, please don't hesitate to reach out to our offices at 07831735371

We'll kick things into high gear, zoom into our warehouses, and do our best to expedite your order for swift delivery. For urgent orders, a nominal postage fee of £11 applies to cover the additional efforts required.

Please  note our MADE TO ORDER Section is designed for BULK ORDER.  Click here for more information. 

Thank you for your understanding and for choosing Readygele for your shopping needs. We're here to ensure your satisfaction, whether it's a regular order or an urgent one!

International Delivery

At ReadyGele, we proudly offer worldwide shipping, ensuring that your order reaches you no matter where you are. Shipping costs are calculated at Checkout, providing transparency and convenience once you enter your Shipping address.

Kindly review your local Tax and Duties charges, as any applicable duties will be the sole responsibility of the customer and may be required to be settled at the time of delivery.

For your convenience, both Standard and Express delivery options are available during the Checkout process. We partner with trusted carriers such as Hermes and DHL to offer reliable shipping services to most countries.

Returns Policy:

At ReadyGele, we strive for your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied, please review our  returns policy below:

• We kindly ask that you use a wig cap when trying on geles for hygiene reasons. Wig caps are available for purchase on our site or you may use your own.
• Please ensure that all tags remain intact when trying on the product.
• Geles and headwears must be returned in their original condition, including all packaging, and should not have been worn, Additionally, they must be free from any odors such as food smells, hair spray, perfume, or cigarette odors.
• To qualify for a refund, the order must be canceled within 14 calendar days of receiving the goods. Refunds will only be issued if this condition is met.
• Please note that certain items cannot be returned, including international orders, geles that were placed on special order specifically for you.

Processing Your Return:

For your protection, we recommend using a recorded or special delivery service when returning items to us. ReadyGele cannot be held liable for any products lost or damaged during transit, and you are responsible for the return carriage of the goods.

Please address all returns and exchanges to ReadyGele, 82a, James Carter Road, Mildenhall, Bury St. Edmunds, Suffolk, England, IP28 7DE

At ReadyGele, we strive to keep you informed about the status of your order. If you have any questions or concerns regarding your order, please don't hesitate to contact us at 07831735371 or email us, and we will be happy to assist you.

If you need to return  an item  simply lod in to your account, view the order using  the "Complete Orders"  link under the My Account menu and click the Return item(s) button. We"ll notify you via e-mail of your refund once we've received and processed the returned items